Getting back my laptop

One day after I distributed the draft of dissertation to my committee, my laptop's hard drive broke down. I cannot write anything on the disk. Doing so leads to the dreaded blue screen of Windows. Fortunately, using a bootable Linux CD, I managed to back-up my data. It turned out that I cannot write on the hard drive but I can still read from it. The next day, Nov 20 (Sun), I brought my laptop to Bestbuy (ROA) to have it fixed. I was promised that it will be fixed on Nov 28 (Mon) and if they cannot fix it on that day, they told me they will call. I didn't get any call on Nov 28. Thinking that my laptop was fixed, I decided to get the laptop on Dec 4 (Sun) since that was the time I was free.

With a very indifferent face, the 'geek squad' guy told me that my laptop will be delivered the next day (Dec 5). It turned out that another department in another place took care of the laptop and it was just delivered by USPS. Of course I am disappointed. They promised me again that it will be ready by tuesday, Dec 6.

I called yesterday, Dec 10 (Sat), to verify if my laptop was ready to go (I am just making sure this time as Roy and I might just go to Bestbuy for nothing). The "geek squad" guy on the other end of the line said that my laptop is not yet ready for pick-up. This pissed me off! I told him that I need my laptop and I need it that day! The laptop just needs a hard drive replacement and I know that it would not even take half an hour to do that -- they are the "geek squad" after all -- isn't it? The guy on the other end of the line took was silent for a while and then told me I can pick my laptop in the afternoon.